Privacy Policy
Last updated: 27 October 2026
At Soul Ceramiks, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book a workshop, make a payment or subscribe to our mailing list.
We handle personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Soul Ceramiks is an independent ceramics studio based in Newcastle upon Tyne, UK.
Contact details:
Soul Ceramiks
John Marley Centre
Muscott Grove
Newcastle upon Tyne
NE15 6TT
Email: soulceramiks@hotmail.com
Website: https://www.soulceramiks.co.uk
For any questions about your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Your name and email address.
Your telephone number, where provided.
Information submitted through our website contact forms.
Email addresses and subscription preferences from mailing list sign-ups.
Workshop booking details and relevant transaction information.
Information provided when purchasing gift vouchers or arranging private bookings.
Communications you send to us.
Technical information about your visit, such as your IP address, browser type, device information and website activity.
We only collect information that is necessary for legitimate business purposes.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and messages.
Arrange and manage pottery workshops, experiences and private bookings.
Process and confirm payments.
Communicate important information about bookings and services.
Issue and manage gift vouchers.
Maintain and improve our website.
Understand website traffic and visitor activity.
Send workshop announcements, special offers and studio updates where we have permission to do so.
Maintain business and financial records.
Comply with legal obligations.
We do not sell or rent your personal information to third parties.
4. Workshop Bookings Through Eventbrite
Our website contains links to Eventbrite, a third-party booking platform used for our pottery workshops and experiences.
When you select an Eventbrite booking link, you will leave our website and be directed to Eventbrite to complete your booking and payment.
Eventbrite collects and processes information necessary to manage your transaction, including personal and payment details.
Soul Ceramiks may receive relevant booking information, including your name, email address, telephone number and workshop selection, to manage your booking and communicate important information about your session.
Eventbrite processes information in accordance with its own privacy policy.
You can read Eventbrite's Privacy Policy here:
https://www.eventbrite.co.uk/help/en-gb/articles/460838/eventbrite-privacy-policy/
5. Payments Through SumUp
For certain bookings, private workshops, gift vouchers and other services, Soul Ceramiks may send customers a secure payment link through SumUp.
These payment links are provided directly to customers following an enquiry or booking arrangement.
When you follow a SumUp payment link, you will be directed to SumUp's secure payment platform to complete your transaction.
SumUp collects and processes the information required to complete your payment, including payment card information, in accordance with its own privacy policy.
Soul Ceramiks may receive payment confirmations and relevant transaction information to manage bookings, maintain financial records and provide customer support.
We do not directly collect or store your full payment card details.
You can read SumUp's Privacy Policy here:
https://www.sumup.com/en-gb/privacy/
6. Contact Forms and Enquiries
When you contact us through our website, we collect the information you voluntarily provide, such as your name, email address, telephone number and enquiry details.
This information is used to respond to your enquiry, provide information about our services and arrange bookings where requested.
Our website is hosted by Squarespace, which processes information submitted through its website services.
Submitting an enquiry does not automatically subscribe you to our marketing mailing list.
7. Email Subscriptions and Marketing
Visitors can voluntarily subscribe to our mailing list through our website.
We collect and store subscriber information through Squarespace, our website provider.
Although we are not currently sending regular marketing emails, we intend to use our mailing list in the future to share:
Upcoming pottery workshops and events.
New products and studio updates.
Special offers, discounts and promotions.
Other news relating to Soul Ceramiks.
We will only send marketing emails where we have valid consent or another lawful basis and comply with applicable UK electronic marketing rules.
Subscribers can withdraw their consent and unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.
We do not sell or rent our subscriber information to third parties.
8. Facebook and Social Media Sharing
Our website may include links and sharing buttons that allow visitors to share content through Facebook and other social media platforms.
When you interact with these features, the relevant social media provider may collect information about your interaction, including your IP address, browser information and the content being shared.
These third-party platforms process information in accordance with their own privacy policies.
You can read Meta's Privacy Policy here:
https://www.facebook.com/privacy/policy/
9. Cookies and Website Analytics
Our website is hosted by Squarespace, which uses cookies and similar technologies to support website functionality and provide information about website usage.
Cookies are small files stored on your device when you visit a website.
Our website may use the following types of cookies:
Essential Cookies
These are necessary for the website to function correctly, securely and reliably.
Analytics and Performance Cookies
These help us understand how visitors interact with our website, including pages visited, website traffic and general usage patterns.
Where required by law, non-essential cookies will only be used after you have provided your consent.
You can manage your cookie preferences through our website's cookie banner, where available, or through your browser settings.
For more information about Squarespace cookies, visit:
https://www.squarespace.com/cookie-policy
10. Squarespace Website Hosting
Our website is hosted by Squarespace, which provides website hosting, contact forms, mailing list management and other website services.
Squarespace may process personal information necessary to operate and maintain our website.
This may include information submitted through forms, email subscriptions and technical information about website visitors.
You can read Squarespace's Privacy Policy here:
https://www.squarespace.com/privacy
11. Sharing Information With Third Parties
We may share relevant personal information with trusted third-party service providers where necessary to operate our business.
These include:
Squarespace: Website hosting, contact forms, email subscriptions and website services.
Eventbrite: Workshop bookings, ticketing and payment processing.
SumUp: Secure payment processing through payment links sent directly to customers.
Meta/Facebook: Social media sharing and related services when visitors interact with those features.
These providers may process personal information in accordance with their own privacy policies and applicable data protection laws.
We may also disclose information where required by law.
We do not sell personal information to third parties.
12. Legal Basis for Processing Personal Information
Under UK data protection law, we must have a lawful reason for collecting and processing personal information.
Depending on the circumstances, we may rely on:
Consent: Where you agree to receive marketing communications or allow optional cookies.
Contract: Where processing is necessary to arrange or provide a workshop, booking, gift voucher or other service.
Legitimate Interests: Where processing is necessary to respond to enquiries, maintain our website, provide customer support or operate our business, provided these interests do not override your rights.
Legal Obligations: Where we must process or retain information to comply with applicable laws, including accounting and tax requirements.
Where processing is based on consent, you can withdraw that consent at any time.
13. How We Store and Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Our website uses secure HTTPS connections, and our service providers implement security measures to help protect information processed through their platforms.
Access to customer and subscriber information is limited to those who require it for legitimate business purposes.
Although we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
14. How Long We Keep Your Information
We only retain personal information for as long as necessary for the purposes for which it was collected.
For example:
Contact enquiries are retained for as long as reasonably necessary to respond and manage any relevant follow-up.
Workshop booking information is retained as needed for booking administration, customer support and relevant business records.
Payment and transaction records may be retained to comply with accounting, tax and other legal obligations.
Mailing list information is retained while your subscription remains active and there is a continuing lawful reason to keep it.
You may request deletion of your personal information, subject to any legal requirements that require us to retain certain records.
15. International Data Transfers
Some of our third-party service providers may process or store personal information outside the United Kingdom.
Where international transfers take place, appropriate safeguards must be in place to protect personal information in accordance with applicable UK data protection laws.
These may include recognised adequacy arrangements or approved contractual safeguards.
16. Your Data Protection Rights
Under UK data protection law, you have certain rights regarding your personal information.
These may include the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Withdraw consent where processing is based on consent.
Object to the use of your information for direct marketing.
Request restrictions on how your information is processed.
Request a portable copy of certain personal information.
To exercise any of these rights, please contact us at:
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: https://ico.org.uk/
17. Children's Privacy
Our website is not intended for children to independently submit personal information.
Where children's information is required in connection with a workshop or activity, we aim to collect it through an appropriate parent or guardian and only where necessary.
If you believe a child has provided personal information without appropriate permission, please contact us.
18. External Websites and Links
Our website may contain links to external websites and services, including Eventbrite, SumUp and Facebook.
When you follow an external link, you leave our website and the third party's own privacy policy will apply to its processing of your personal information.
We encourage visitors to review the privacy policies of external services before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal requirements.
Any updates will be published on this page, together with a revised date.
20. Contact Us
If you have any questions about this Privacy Policy or how Soul Ceramiks handles your personal information, please contact:
Soul Ceramiks
John Marley Centre
Muscott Grove
Newcastle upon Tyne
NE15 6TT
Email: soulceramiks@hotmail.com
Website: https://www.soulceramiks.co.uk